Terms of Service

GarageOS is workshop management software provided by Emraay Solutions ("Emraay", "we", "us" or "our"). These Terms of Service govern access to our website, workshop application, booking pages and customer portals (together, the "Service"). "You" means the person using the Service and, when that person acts for a business, that business.

By creating an account or using the Service after being presented with these Terms, you agree to them. If you act for a workshop or other organization, you confirm that you have authority to bind it. If you do not agree, do not create an account or use the Service. Our Privacy Policy explains personal information handling; accepting these Terms is not consent to unrelated marketing or optional data uses.

A separately signed agreement with Emraay takes priority over these Terms to the extent of a conflict. A workshop's repair agreement governs its services to its customers; it does not replace these Terms for use of GarageOS.

You must be at least 18 and legally capable of entering into this agreement to create a business account. Provide accurate account and business information, keep it current, and use the Service only where its use is lawful.

You are responsible for protecting your password, devices and private portal links, and for activity by people you authorize. Use individual accounts, assign appropriate roles, remove access when staff leave, and promptly report suspected unauthorized access to us. Do not share a portal link with anyone who should not see that customer's records.

The workshop controls invitations, staff permissions and its records. Access may be changed or removed by the workshop. Do not access another business's records or impersonate another person.

GarageOS helps workshops manage customers, vehicles, appointments, estimates, work orders, invoices, recorded payments, inventory and related communications. Features and availability may vary by plan and location.

Emraay does not perform repairs, inspect vehicles, provide professional accounting or legal advice, or guarantee the accuracy of information entered by a workshop. The workshop is responsible for repair quality and safety, customer approvals, prices, parts, taxes, invoices, refunds, warranties, recordkeeping and compliance with applicable laws. Check calculations, tax settings, dictated notes and documents before relying on or sending them.

A booking request is subject to the workshop's confirmation. Estimates, approvals, repairs, payments and disputes between a workshop and its customer are their responsibility. Contact the workshop directly about those matters. Recording a card, cash or e-transfer payment in GarageOS does not process that payment or prove that funds were received.

Free access, trials, plan limits and any paid features are as described when you select them. We will disclose any applicable price, currency, taxes, billing period, renewal terms and cancellation method before you agree to a paid plan. Selecting a plan alone does not authorize an undisclosed charge.

If you agree to recurring billing, it renews on the disclosed schedule until cancelled using the stated method or by contacting us. Unless your order or mandatory law provides otherwise, cancellation takes effect at the end of the paid period, and amounts for service already supplied are not refundable. We will give advance notice of price changes before they apply to a renewal, allowing you to cancel before the new price takes effect.

You remain responsible for undisputed amounts incurred before cancellation. No clause limits refund, cancellation or other rights that applicable law makes mandatory.

As between you and Emraay, you retain your rights in records, notes, photos, logos and other content you provide ("Your Data"). You grant Emraay a limited, non-exclusive right to host, copy, transmit and otherwise process Your Data to provide, secure and support the Service, comply with law and act on your instructions. This does not transfer ownership to us or give us a right to sell your customer records.

You must have the necessary rights and lawful basis to collect, upload and share Your Data, including required notices and consents from customers and staff. Upload only information needed for workshop operations. Do not upload full payment-card numbers, card security codes, government identity documents or unrelated sensitive information.

You decide who may access or receive workshop information. Keep independent copies of records required for your business or by law. Before closing an account, contact us to arrange available access, export or deletion options; do not assume all records are immediately deleted when an account is closed. Retention and privacy requests are described in the Privacy Policy.

You must not:

• Use the Service for unlawful, fraudulent, discriminatory, abusive or deceptive activity, or upload content that infringes another person's rights.
• Bypass authentication, permissions, usage limits or security measures; probe other users' data; or introduce malware or interfere with the Service.
• Scrape or extract information you are not entitled to access, send unsolicited communications, or use customer information for purposes without a lawful basis.
• Resell the Service or reverse engineer it except where authorized by us or permitted by law.

Report security concerns privately to our contact address. Do not test against other workshops or expose personal information.

Emraay and its licensors retain rights in GarageOS software, design, branding and documentation. Subject to these Terms and your plan, we permit you to access and use the Service for your own workshop operations or customer interactions. No other intellectual property rights are transferred.

Authentication, hosting, storage, email and optional browser features may rely on third-party services. Separate terms and privacy policies may apply to your direct use of those services. We are not responsible for third-party websites or services we do not control, but this does not remove our legal responsibilities for service providers handling information on our behalf.

We may maintain, update or change the Service. Unless a signed agreement says otherwise, we do not promise uninterrupted availability, error-free operation, a particular uptime level or that every feature will remain available. Internet failures, maintenance and third-party outages may affect access.

We will use reasonable efforts to give advance notice of material changes that substantially reduce a paid service or of its discontinuation, except when urgent security, legal or operational needs prevent notice. Any applicable prepaid fees and mandatory rights will be addressed under your order and applicable law.

You may stop using the Service and request account closure by contacting us. Stopping use alone does not cancel an agreed paid subscription; follow the cancellation process in your order or contact us.

We may restrict or suspend access where reasonably necessary to address a security risk, unlawful activity, material breach, non-payment or a legal requirement. Where practicable, we will explain the issue and allow a reasonable opportunity to resolve it. We may act immediately if delay could cause harm or violate law.

On termination, your right to use the Service ends. Contact us promptly about available data retrieval options. We may retain or delete records as described in the Privacy Policy and applicable law. Provisions intended to survive, including accrued payment obligations, ownership, liability limits and dispute provisions, continue to apply.

To the extent permitted by law, the Service is provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will meet every business requirement or that workshop-entered information, tax settings, speech recognition or third-party results are correct.

These disclaimers do not exclude any warranty or obligation that cannot lawfully be excluded. You remain responsible for decisions about vehicle safety, repairs and customer service.

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or business opportunities arising from this agreement. Emraay's total aggregate liability arising from the Service or these Terms is limited to the greater of CAD $100 and the fees you paid to Emraay for the Service during the 12 months before the event giving rise to the claim.

These exclusions and limits do not apply to fraud, wilful misconduct, gross negligence, or any liability or remedy that applicable law does not allow to be limited. They do not remove mandatory consumer rights or our statutory privacy obligations. Your obligation to pay agreed fees is not reduced by this section.

If you use GarageOS for a business, you will defend and indemnify Emraay against third-party claims, reasonable costs and damages caused by Your Data infringing rights, your unlawful use of the Service, or your material breach of these Terms. This obligation applies only to the extent you or your authorized users caused the claim; it does not cover Emraay's own negligence, misconduct or legal violations.

We will promptly notify you of such a claim, provide reasonable cooperation at your expense and let you control the defence with suitable counsel. You may not settle a claim in a way that admits fault by Emraay or imposes non-monetary obligations on us without our written agreement. This section does not apply to an individual using only a workshop's booking page or customer portal for personal purposes.

These Terms are governed by Ontario law and the federal laws of Canada applicable there, subject to mandatory protections in your place of residence. Unless applicable law requires otherwise, courts in Ontario have jurisdiction over disputes.

Please contact us first so we can try to resolve a concern. This is not a mandatory step before exercising a legal right. These Terms do not require arbitration, waive a right to participate in a class action, or prevent a complaint to a regulator.

We will publish revised Terms with a new effective date. For material changes affecting account holders, we will give reasonable advance notice through the Service or account email and seek renewed agreement where required. Changes do not apply retroactively. If you disagree with a change, stop using the Service and contact us about cancellation and retrieving your records before it takes effect.

If a provision is unenforceable, the remaining provisions continue to apply. Failure to enforce a provision is not a waiver. You may not transfer this agreement without our written consent; we may transfer it as part of a merger, reorganization or sale, provided the successor assumes our obligations and applicable law is respected. These Terms and any applicable order or signed agreement form the agreement for the Service.

For support, account closure, billing or legal questions, email contact@emraaysolutions.com with the subject "GarageOS — Terms or Support".

Emraay Solutions
9-101 – 2600 Skymark Avenue
Mississauga, Ontario L4W 5B2, Canada